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How DailySale uses Loop to optimize returns and reduce fraud

Aviator Nation retains revenue on over half of their returns with Loop

How Coal Headwear embraced automated returns with Loop

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Loop’s allowed us to stop thinking of returns as a returned item or returned revenue and start thinking of it as a returning customer, so we can wow the shit out of them.

Jemma Cumming

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How Loop and CB/I Digital Helps Hammitt Retain Over Half a Million Dollars On Returns

Mar 8, 2023 Read more

Aviator Nation retains revenue on over half of their returns with Loop

Nov 19, 2022 Read more

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Customer experience

Blog

How to manage and track omnichannel returns

In this blog, we discuss how to leverage multiple return options to build a great omnichannel return strategy that wins customer loyalty.

Blog

What is RMA? Return merchandise authorization for shipping

Learn more about the return merchandise authorization (or RMA) process, and how to optimize it for your ecommerce brand.

Blog

How to optimize your warranty return process

Learn how to streamline your warranty returns process to better serve your most loyal customers as well as new shoppers.

Blog

Setting up a Returns Management Process in 2024

Learn how to build an optimized returns process for your ecommerce business with the right returns management software.

Blog

How to optimize the process of returning a gift

When shoppers return gifts after the holiday season, it can take a bite out of profits – but it doesn’t have to.

Blog

How to run online sales that generate repeat business

Running flash sales is a good way to grow your audience, but how do you keep those customers coming back? Here are our strategies.

Blog

How to build the right refund policy for your ecommerce store

Building the right refund policy means creating distinct refund and return policies to boost customer satisfaction and retention rates.

Blog

Four ways to increase sales in ecommerce

Learn how to increase profit margins by boosting sales – both during the shopping cart and the post-purchase experience.

Blog

Customer acquisition cost is going up: Here’s what to do about it

Ecommerce customer acquisition is more expensive than it used to be. Here are some ways to make the best of it.

Blog

Consumer returns preferences by generation

Here’s how post-purchase preferences differ between consumers in different generations, according to the data from our Consumer Report.

Blog

What do consumers in the US and in the UK want?

Here’s how post-purchase preferences differ between consumers in the US and the UK, according to the data we obtained in our Consumer Report.

Blog

How to Calculate (and Reduce) Your Ecommerce Return Rate

Your return rate could be hurting your business. Calculating this metric and employing the right returns management tools can help you.

Blog

How Skynet Worldwide Express can take your ecommerce business global

Learn how to seamlessly deliver products internationally and manage returns with Skynet Worldwide Express.

Blog

How returns management solutions can streamline your returns process

Learn how the right return solution platform can help ecommerce merchants streamline their returns process and save money.

Blog

Which Shopify apps are the best for UK ecommerce stores?

Ecommerce merchants looking to get the most out of their Shopify UK accounts should consider these top app integrations.

Blog

Loop vs. Swap Commerce

The right returns management partner can make all the difference to your online store. Here’s how Loop stacks up against Swap Commerce.

Blog

Making returns easier with the Collect Plus network

Learn about the easy parcel drop-off and pick-up options available through the Collect Plus network in the United Kingdom.

Blog

How bracketing affects the swimwear industry—and how to prepare

Bracketing is a shopper behavior that particularly affects the swimwear industry. Here’s how to prepare your ecommerce store for bracketing.

Blog

How to help ecommerce shoppers curb buyer’s remorse

Learn what buyer’s remorse is, and how to help ecommerce shoppers move past it with better return policies.

Blog

How personalization can help your business grow

Learn how customizing your content and campaigns can improve the profit margins of your Shopify ecommerce store.

Blog

How to manage customer returns for your Shopify store

If you run an ecommerce business on Shopify, it’s important to optimize the customer experience for returns.

Blog

Three factors that impact shopper behavior

Many variables impact how a customer is likely to respond to a certain marketing message or product offer. Here’s a look at the three factors.

Blog

How to optimize ecommerce customer support with automation

Use automation tools for your ecommerce brand to help you streamline operations and deliver a better customer experience.

Blog

Key differences between Gen X, Millennial, and Gen Z shoppers that retailers can’t ignore

Understand the different priorities across generations X, Y, and Z to better target your customers and increase your sales.

Blog

Optimize your Shopify customers’ journey to improve shopper experience

Learn how to map out your Shopify customers’ journey for a more optimized shopper experience and better ROI.

Blog

How to get customer insights from your returns process

Asking customers their return reasons will help you get data analytics to optimize your D2C sales process.

Blog

How to write a return policy: The 5 questions you need to answer

An effective policy is one that answers all the potential questions a customer has. Here are some tips for how to write a return policy that tell your customers what they need to know.

ecommerce

Blog

Key takeaways on the future of reverse logistics from Manifest Vegas

Learn about how Loop is helping merchants navigate challenges in reverse logistics with the help of our industry partners.

Blog

The dangers of offering only instant refunds to customers

Instant refunds are one way to ensure post-purchase customer satisfaction, but you may be leaving money on the table if that’s your default strategy.

Blog

Boost profits and efficiency with Loop’s new reverse logistics features

Learn how Loop’s 3PL integrations, enhanced data, and dynamic routing options can help you optimize your reverse logistics operations.

Blog

Two Boxes x Loop: Warehouse Return Operations Made Easy

We’re thrilled to announce our new partnership with Two Boxes to help warehouses and brands improve return processing operations and gain access to even more actionable returns data.

Blog

Understanding post-purchase evaluation in the buyer’s journey

Learn how to optimize for a positive post-purchase evaluation to boost retention and revenue.

Blog

Why does returns abuse take place?

Learn how to lower reverse shipping costs and retain more revenue with an effective returns management solution.

Blog

Channel-Free Reverse Logistics: Throwing the Returns Process for a Loop

Learn how to lower reverse shipping costs and retain more revenue with an effective returns management solution.

Blog

How to build a best-in-class reverse logistics process

Learn how to lower reverse shipping costs and retain more revenue with an effective returns management solution.

Blog

Record-breaking holiday returns—for the second year in a row

This year on Boxing Day, Loop processed nearly 128,000 returns in a single day, helping merchants generate upsell and retain revenue.

Blog

What are “green returns” and why do they matter?

Learn what “green returns” are and why sustainability is so important in ecommerce throughout the entire supply chain.

Blog

How to manage and track omnichannel returns

In this blog, we discuss how to leverage multiple return options to build a great omnichannel return strategy that wins customer loyalty.

Blog

Don’t miss the new features we launched this year!

Learn about some of Loop’s most impactful exchange and return feature launches from the past year—and why you may want to use them.

Blog

How to lower your ecommerce cancellation rates

Learn how to lower order cancellations & refund requests in your ecommerce store, whether you’re seeing cancellations pre- or post-purchase.

Blog

When to restock inventory: Popular methods and processes

Learn how to optimize your inventory management to increase profits and meet customer demand for your ecommerce business.

Blog

How businesses can grow & sustain improved customer retention

Customer retention is one of your most important metrics. Learn how to reduce customer acquisition costs by boosting customer retention.

Blog

Shipping manifest vs. Bill of Lading: Key differences explained

Learn about two common terms in international shipping and logistics, plus a quick rundown of all the kinds of manifests you might encounter.

Blog

Loop merchants made over $1.3 billion this BFCM

This Black Friday Cyber Monday, merchants saw increases in orders, GMV, and average order value across almost all verticals! Take a look.

Blog

7 keys to building a successful retail business in 2024

Follow these seven smart tactics to scale your ecommerce retail business and achieve profitable growth, cheaply.

Blog

How automated returns improve ecommerce business efficiency

Learn more about how automated returns management for your ecommerce business can help you streamline your brand’s operations.

Blog

What is RMA? Return merchandise authorization for shipping

Learn more about the return merchandise authorization (or RMA) process, and how to optimize it for your ecommerce brand.

Blog

How businesses can grow & sustain improved customer retention

Customer retention is one of your most important metrics. Learn how to reduce customer acquisition costs by boosting customer retention.

Blog

How to optimize your warranty return process

Learn how to streamline your warranty returns process to better serve your most loyal customers as well as new shoppers.

Blog

Why use split shipments? Plus, how to manage them

Learn why ecommerce businesses use split shipments for order fulfillment, and how to deliver an optimized experience.

Blog

How to optimize the process of returning a gift

When shoppers return gifts after the holiday season, it can take a bite out of profits – but it doesn’t have to.

Blog

What is a point of sale system?

Learn what to look for in an ecommerce and/or retail point of sale (POS) solution, and why it’s important for your returns.

Blog

How to build your customer base sustainably

Looking for ways to build your customer base and decrease C.A.C.? Try these lower cost tactics to grow your ecommerce audience.

Blog

How your Black Friday and Cyber Monday deals can convert to long-term customer loyalty

Peak ecommerce shopping season is almost here – so here are some tips for using your promotions to help you build long-term brand loyalty.

Blog

Shopify apps to help you optimize your marketing and sales process

Learn about how to get sales on Shopify using some of the best apps for improving your ecommerce marketing and sales process.

Blog

Wholesale vs Retail—Simply Explained for Your Business

Learn about the key differences, pros, and cons between offering an ecommerce wholesale or retail business model.

Blog

How to build the right refund policy for your ecommerce store

Building the right refund policy means creating distinct refund and return policies to boost customer satisfaction and retention rates.

Blog

What every USPS tracking status means (and what to do about it)

Learn about the different types of USPS tracking information to understand how to monitor your delivery progress.

Blog

Overnight shipping costs and benefits in 2023: What to know

Learn why next-day delivery is an important service to consider, and how to do it without hurting your profit margins.

Blog

What is a delivery exception? Everything you need to know

Learn how ecommerce merchants should respond to delayed shipments, known as delivery exceptions, and the reasons they occur.

Blog

How to build a retail return policy that generates repeat sales

Learn how to build an ecommerce return policy that encourages repeat sales instead of customer churn, that way your sales improve.

Blog

How to build the right refund policy for your ecommerce store

Here’s how to create distinct refund and return policies to boost customer satisfaction and retention rates.

Blog

How to maximize customer retention from your Cyber Monday promotions

Customer acquisition costs are high for the Black Friday-Cyber Monday shopping season. Here are some strategies to help shoppers stick around.

Blog

Four ways to increase sales in ecommerce

Learn how to increase profit margins by boosting sales – both during the shopping cart and the post-purchase experience.

Blog

Understanding the new HazMat shipping rules

USPS has implemented new rules around shipping hazardous materials. Here’s what you should know.

Blog

Customer acquisition cost is going up: Here’s what to do about it

Ecommerce customer acquisition is more expensive than it used to be. Here are some ways to make the best of it.

Blog

What to know when promoting your best sales of the year

When promoting your sitewide sales events, make sure to focus on customer retention.

Blog

Consumer returns preferences by generation

Here’s how post-purchase preferences differ between consumers in different generations, according to the data from our Consumer Report.

Blog

What do consumers in the US and in the UK want?

Here’s how post-purchase preferences differ between consumers in the US and the UK, according to the data we obtained in our Consumer Report.

Blog

Why offer warranties? They could increase the likelihood that customers buy from you

Here’s how offering warranties can encourage new customers to buy from your brand and increase loyalty from existing customers. Learn about warranties and returns.

Blog

How to Calculate (and Reduce) Your Ecommerce Return Rate

Your return rate could be hurting your business. Calculating this metric and employing the right returns management tools can help you.

Blog

Loop welcomes Returnly’s merchants

Today marks a big day for Loop—and an even bigger day for the return management ecosystem.

Blog

How online returns work in the United Kingdom

Learn about the consumer protections governing online sales in the UK, and how you can set a great return policy.

Blog

How Skynet Worldwide Express can take your ecommerce business global

Learn how to seamlessly deliver products internationally and manage returns with Skynet Worldwide Express.

Blog

How Loop supports our LGBTQIA+ employees

In honor of Pride Month, we talked to three queer Loopers about what Pride means, why they enjoy working at Loop, and more.

Blog

How returns management solutions can streamline your returns process

Learn how the right return solution platform can help ecommerce merchants streamline their returns process and save money.

Blog

How USPS can optimize international shipping to Canada

Cross-border shipping into Canada can expand your audience base—learn how to get set up for international ecommerce growth.

Blog

Your guide to frustration-free packaging

Learn how to deliver a great customer experience with frustration-free packaging for shipping and returns.

Blog

What is economy shipping?

Learn about when to consider economy shipping for your ecommerce business, and everything you’ll need to know about the option.

Blog

How to streamline returns for shoppers with USPS return labels

USPS prepaid labels, QR codes, and other options give shoppers flexibility and ease in processing returns.

Blog

Which Shopify apps are the best for UK ecommerce stores?

Ecommerce merchants looking to get the most out of their Shopify UK accounts should consider these top app integrations.

Blog

How Loop supports our mom employees

Loop proudly supports all of our employees, and that includes our employees who are moms. Three of our Loop moms talk about working here.

Blog

Loop vs. Swap Commerce

The right returns management partner can make all the difference to your online store. Here’s how Loop stacks up against Swap Commerce.

Blog

Using Asendia for cross-border deliveries and returns

Learn about Asendia’s ecommerce delivery and returns solutions for international shipping, so that you can optimize your ecommerce deliveries.

Blog

How ecommerce merchants can use Shopify UK to grow their international business

With Shopify UK and its key integration partners like Loop, ecommerce merchants both new and established can take advantage of international shipping and streamline international returns management.

Blog

How bracketing affects the swimwear industry—and how to prepare

Bracketing is a shopper behavior that particularly affects the swimwear industry. Here’s how to prepare your ecommerce store for bracketing.

Blog

How to optimize your return merchandise authorization process (RMA)

Learn what an RMA is, why the RMA process is important to ecommerce returns, and how to build a streamlined returns policy.

Blog

How Loop helps your brand provide sustainable returns

Here’s how Loop can help your brand find creative ways to be eco-friendly, with sustainable shipping, resale channels, and carbon offsets.

Blog

How to help ecommerce shoppers curb buyer’s remorse

Learn what buyer’s remorse is, and how to help ecommerce shoppers move past it with better return policies.

Blog

What your inventory turnover ratio means for your business

By calculating inventory turnover ratio (how frequently your merchandise is sold and restocked), you can help determine your brand’s health.

Blog

How personalization can help your business grow

Learn how customizing your content and campaigns can improve the profit margins of your Shopify ecommerce store.

Blog

Celebrating Women’s History Month with 8 incredible woman-owned Shopify businesses

Celebrate Women’s History Month by shopping with some of our favorite woman-owned ecommerce businesses on Shopify.

Blog

How to manage customer returns for your Shopify store

If you run an ecommerce business on Shopify, it’s important to optimize the customer experience for returns.

Blog

Three factors that impact shopper behavior

Many variables impact how a customer is likely to respond to a certain marketing message or product offer. Here’s a look at the three factors.

Blog

How to optimize ecommerce customer support with automation

Use automation tools for your ecommerce brand to help you streamline operations and deliver a better customer experience.

Blog

8 ways to improve your cross-border shipping and returns experience

Learn strategies for making international logistics and reverse logistics simpler, so that you can build your business internationally.

Blog

What you should know about cross-border ecommerce regulations

Before expanding your business into new markets, find out what rules and regulations apply when it comes to international shipping.

Blog

5 important tips for streamlining your ecommerce returns process

Use automation tools to help you streamline operations and deliver a better customer experience from the shopping experience to returns.

Blog

The ultimate guide to international shipping and cross border returns

Learn how to properly manage international shipping and reverse logistics for your ecommerce store, and grow your Shopify business.

Blog

Key differences between Gen X, Millennial, and Gen Z shoppers that retailers can’t ignore

Understand the different priorities across generations X, Y, and Z to better target your customers and increase your sales.

Blog

The top 6 returns management solutions for ecommerce brands

Learn about some of the leading returns management solutions for ecommerce brands of all kinds, and which is right for your specific needs.

Blog

Optimize your Shopify customers’ journey to improve shopper experience

Learn how to map out your Shopify customers’ journey for a more optimized shopper experience and better ROI.

Blog

How to calculate customer retention rate and why it matters for ecommerce

Understand how to calculate your customer retention rate—and why it matters for your ecommerce brand’s success.

Blog

How to minimize risk to shopper data in ecommerce

Make sure that you put steps in place to manage data security for your shoppers during ecommerce sales and returns.

Blog

The top 10 trends in ecommerce for 2023

Learn about the new technologies and trends that are paving the way to evolution in ecommerce, from virtual reality to automation and more.

Blog

4 ways to increase customer lifetime value (CLV)

These 4 ecommerce strategies help improve customer retention, boost customer lifetime value, and more. Give them a try!

Blog

Setting up the right holiday returns policy

Should you offer a more generous returns policy during the holidays? Here’s why the right returns policy can make or break your holiday sales.

Blog

What should you do about shoppers’ misdelivered packages?

Whether you need to replace a shopper’s USPS misdelivered package, a UPS misdelivered package, or otherwise, here’s what to know.

Blog

What ecommerce businesses should know about shipping insurance

Shipping insurance policies are important when items get lost, stolen, or damaged. Here’s what you need to know.

Blog

Is your returns policy hurting your bottom line?

Building a great returns experience can be a competitive advantage. We’ll show you how.

Blog

Moving your business from bricks-and-mortar to online

When moving from a physical business to ecommerce, there are a lot of considerations to think about. Here’s how to get started.

Blog

How to handle returns for a dropshipping business

If you run a dropshipping ecommerce business, returns can be difficult. Here are some tips for streamlining the process.

Blog

How to optimize your sales and returns process this swimwear season

In spring, customers buy, and return, lots of swimwear. Learn how to optimize your sales and returns processes with the right technology and tactics.

Blog

Loop named in CB Insights’ Retail Tech 100

We’re proud to be among the nine companies honored in the ecommerce fulfillment and logistics category.

Blog

Building an ecommerce technology stack for scalability

To support operations as you expand, it’s important to build a tech stack that will grow with you.

Blog

How to choose the right niche for an online store

How can you choose a profitable category for your ecommerce store? Here are a few factors to consider.

Blog

How small businesses can compete with retail giants like Amazon

Smaller ecommerce stores need to find ways to differentiate from big competitors. Here are some strategies for doing that.

Blog

How to optimize returns and exchanges for your online furniture store

Want to lower your return rate and retain more revenue in exchanges for your furniture shop? Learn how in these tips.

Blog

How to handle returnless refunds

Sometimes, it makes sense to issue a refund without seeking a product return. Learn when and why your brand should issue returnless refunds.

Blog

Why Should You Use a 3PL for Shipping and Returns?

A third party logistics solution (3PL) can help your ecommerce store quickly scale your fulfillment and reverse logistics services.

Blog

6 ways to use chatbots in ecommerce to reduce returns and improve customer satisfaction

Learn how chatbots and automated customer support technology can help you reduce customer returns and improve the customer experience.

Blog

How to reduce the return rate on clothing purchases

Apparel and shoes have some of the highest return rates in all of ecommerce. This article will cover strategies for lowering your customer return rate.

Blog

Using AR technology to lower your ecommerce return rate

Augmented reality (AR) technology can help customers visualize your products, resulting in lower return rates. Learn how best-in-class ecommerce brands have implemented this technology.

Blog

Customer loyalty and retention after BFCM: Lessons from our roundtable

Do you successfully leverage your BFCM traffic increase to develop ongoing customer relationships that lead to recurring revenue?

WebinarS

Combating Fraud with Loop and Rothy’s

We sat down with shoe giant Rothy’s to chat about returns abuse and return fraud. Here’s our recap of the webinar.

Webinar recap: To fee or not to fee?

Check out this recap of our Loop webinar, “To Fee or Not to Fee,” which discusses how brands can implement return fees (or not).

Peak Season Prep: Tips from ecommerce experts on prepping for BFCM

We share key takeaways from this expert roundtable on how your brand can best prepare for Black Friday and Cyber Monday.

Webinar recap: Welcome to Loop – Your trusted returns platform

Learn how Loop makes merchants like you successful, why you should make the switch from Returnly to Loop, and more.

Building for growth: Creating DTC experiences for scale in a downturn

In this webinar, ecommerce experts share strategies for optimizing your digital channels to support sustainable growth.

Key strategies for a more sustainable brand

Get tips from EcoCart, Gorgias, ShipBob, Okendo, and Loop on building a more eco-friendly returns practice.

Future of Returns – Your Roadmap to Success in 2023

We talked with two Loop merchants, Grant Stone and Del Toro, to discuss the future of returns and how they will impact your business.

How Shopify merchants can ace holiday returns challenges

Loop talked with Retail Dive and Spieckerman Retail about the returns challenges facing Shopify merchants this holiday season and beyond.

How to offer at home return pick-ups with Loop and Veho

Learn how Veho and Loop work together to offer simple at home return pick-ups to simplify your shoppers’ returns and increase retention.

Live recording: The importance of profitability and how brands can get started with Kyle Hency

Get key takeaways from entrepreneur Kyle Hency on ways that ecommerce brands can increase their focus on profitability.

Do it Without the Discounts: Unique BFCM Experiences Driven by Mission

We spoke with some ecommerce experts to gain takeaways on building a sustainable brand. And to learn how to leverage your mission for BFCM.

Navigating uncertain landscapes for D2C brands: What’s the path forward?

Get the top takeaways from a recent webinar on how D2C merchants are navigating economic uncertainty.

Driving Retention During a Downturn: Reduce Customer Churn

Check out the key takeaways from our webinar with leading ecommerce experts on how to reduce churn.

Ecommerce exchange simplified: Loop x Happy Returns

Learn how Loop’s partnership with Happy Returns powers the entire returns experience from start to finish.

How DailySale uses Loop to optimize returns and reduce fraud

Aviator Nation retains revenue on over half of their returns with Loop

How Coal Headwear embraced automated returns with Loop

Case Studies