Your customer can start their return anytime — whether your team is online, offline, or offering personal support to other shoppers.

Show instead of tell. Items are displayed visually, with products that are ineligible to return “greyed out”.

Customers are encouraged to choose an exchange (hello retained revenue) before being offered a refund.

Selecting a new size or color is easy and intuitive. Loop even checks inventory levels for you.

Go deep and get valuable insights. Ask different questions per product type and solve for “why” with ease.

With two layers of feedback, you’ll get the data needed to improve products and minimize returns – no spreadsheets required.

When a customer starts to request a refund, change their mind by offering Bonus Credit: a dead-simple, incredibly effective incentive to keep shopping.

Customers can apply the value of their return to shop your catalog for any product they want.

Customers can apply the value of their return to shop your catalog for any product they want.

Once they’ve found a product they love, customers can check out – just as if they were shopping.

When an exchange happens for a more expensive item – capture that upsell revenue right away. If they choose a lower-cost item, they can get a refund or store credit.

Sending back items is simple for you AND your customers. They create a label (no printer needed!) and drop their return at the post office.

Approve exchanges immediately to help customers receive new products faster and guarantee the item is in stock.