Returns are an inevitable part of ecommerce.

And they continue to be a challenge for merchants – unless you have a great returns partner 👋.

Once you automate returns and give your customers a great online experience that promotes exchanges over refunds, there are still more challenges with returns to face, especially when it comes to optimizing reverse logistics and the disposition of returned products.

If your returned items are damaged or simply cannot be resold as new, you’re not only losing money, but also creating unnecessary – and unsustainable – amounts of waste.

That’s why Loop has partnered with leading technology platform, Arrive: to enable merchants to refurbish and resell returned items through a fully-branded resale channel. 

Loop merchants can now partner with Arrive to resell returns that would have otherwise been destroyed, donated, or recycled; an initiative that’s good for business, and the environment.

Reselling returned items allows brands to retain additional revenue while driving new customer segments – all while maintaining your brand image.

By connecting Loop and Arrive, merchants can automatically route certain returns, based on damaged input or product type, to Arrive instead of having the items come to their own warehouse first. This connection saves merchants money on shipping costs, and removes a point of manual inspection.

Here’s how it works 👇

1. Customer initiates a return

Your customer easily submits their return through your branded Loop portal and ships their item using one of our convenient return methods.

2. Selected products are routed to Arrive

Non-new products or product categories can either be received and sorted in your warehouse or 3PL before being sent to Arrive, or automatically be routed to Arrive based on conditions set in your Loop portal.

3. Arrive identifies, refurbishes and grades products to their highest earning potential

Products are cleaned and graded using a merchant-approved condition guide and price matrix to ensure your products sell for the highest price.

4. Arrive lists products on your fully-branded resale storefront

Arrive builds a secondary storefront to resell your products using your Shopify product catalog feed to populate images and descriptions. 

The Loop x Arrive integration is available for merchants today. For more information on how to get started, contact a Loop specialist now.

What is Loop?

Loop has redefined the post-purchase experience by enabling Shopify brands to transform returns into exchanges. Today, Loop helps over 1,800 brands increase customer loyalty, retain more revenue, and lower unnecessary costs by automating their returns process. Over the last five years, brands like Chubbies, Allbirds, and Princess Polly have retained more than $700 million in revenue.

What is Arrive?

Arrive is a technology platform that powers resale and rental for major brands and retailers. Our Returns to Recommerce™ offering enables brands and retailers to recoup revenue and increase margin from secondary products, returns and excess inventory, by listing them on a brand-certified ecommerce experience. Arrive makes it possible for any company to seamlessly launch a resale channel – ultimately to acquire more customers, protect brand equity, and promote a sustainable model. Global brands like Eddie Bauer, Burton Snowboards, and DICK’S Sporting Goods trust Arrive to deliver powerful consumer experiences.