NEW 2024 Consumer Fraud Report: Just how bad is returns abuse? We've got the data.

CONSUMER REPORT

Returns abuse in Australia explained: Why it happens and how to prevent it

In 2023, return fraud accounted for a staggering $101 billion* in total losses for retailers.

To uncover the who, what, and why behind this growing problem, we surveyed 1,000 Australian online shoppers and have some key insights to help you tackle this challenge.

Get the report to learn:

The differences between return policy abuse and fraud
The top shopper motivations behind return policy abuse and fraud
What brands can do to combat these behaviours
And much more!

*_{According to National Retail Federation data}

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Is your return policy set up to prevent returns abuse and fraud?

40% of shoppers admit that either they or someone they know have engaged in returns abuse or other unfavourable return-related behaviours in the past year.

With both returns abuse and consumer expectations on the rise, it can feel like you’re left to choose between delivering a seamless post-purchase experience and effectively protecting your brand’s bottom line.

Here at Loop, we want to make sure you’re able to do both. Learn more about the ways Loop helps brands prevent return fraud.

Build a return fraud strategy that fits your brand

92% of online shoppers review a return policy before making a purchase.

Clearly outlining your return policy is just one way to combat returns abuse. From implementing fees on certain returns to communicating the repercussions of policy abuse, there are many simple but effective steps you can take to make sure you’re stopping abusers in their tracks.

We have a full step-by-step plan laid out in our recent report sharing what your brand can do to prevent fraud. Download the report now.

Transform your returns while mitigating fraud.

See why 3,000+ brands trust Loop to power their returns.

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